Volunteers provide a unique human resource that can enhance an organization’s ability to achieve its mission, priorities, and goals. And, a well-managed volunteer program provides key building blocks that help ensure organizational sustainability.
Kathleen McCleskey and Wendy Biro-Pollard have been collaborating with ACC’s Center for Nonprofit Studies for over a decade. During this time, they have conducted highly rated, four-day courses that provide managers of volunteer resources with state-of-the art, professional development training.
This year, due to COVID-19, the course is going online. Participants will engage in lecture, discussions and have opportunities for networking and creative problem solving. They will be given a participant manual filled with checklists and best practice resources–all drawn from Kathleen and Wendy’s careers as practitioners and nationally recognized experts in the field of volunteer engagement.
This course will benefit anyone in the nonprofit, association, and governmental sector who seeks to learn how to build a successful volunteer program. Participants will discover the latest volunteer engagement trends including how to engage and support virtual and remote volunteers. They will learn key steps in the volunteer engagement process and develop skills and techniques that are useful to any organizational leader.
All sessions have been recognized by the Council for Certification in Volunteer Administration and will cover the Council’s Core Competencies for Managers of Volunteer Resources.
(4-day course online, live & interactive)
November 15, 16, December 13 & 14
The Certificate in Volunteer Engagement will be conducted over six half-days and will include homework assignments.
Upon completion, participants will earn a Certificate of Completion and 2.8 Continuing Education Units (CEUs) from Austin Community College. These may be eligible for use in meeting professional certification requirements.
Course Textbook: The Last Virtual Volunteering Guidebook
Describe the components of a well-run volunteer program
This session sets the stage for the Volunteer Engagement Certificate Program and creates an opportunity for participants to establish a learning community that will sustain them after the course ends. It provides an overview of the steps and processes needed to ensure that a volunteer’s time is used effectively, and that the organization achieves its strategic goals and priorities.
Identify trends that impact volunteer program development
Conduct a mission specific volunteer needs assessment
Create volunteer task descriptions
Develop performance outcomes
Develop philosophy statements
Design a marketing and recruitment plan
Identify principles of volunteer screening, placing, interviewing, orientation, supervision and training
DESIGN VOLUNTEER RECOGNITION STRATEGIES
Build internal support for the volunteer program
Create strong volunteer and staff partnerships
Develop outcome-based measurements
Evaluate the volunteer program
Define organizational and professional ethics
Plan strategically, operationally and for projects
Lead and supervise volunteers
Every volunteer program, from the smallest to the largest, can take steps to avoid surprise when it comes to providing a meaningful experience for volunteers. The ability to assess potential risk and integrate volunteer engagement policies and procedures into the organization’s overall risk engagement plan is vital. Participants will explore a systematic process to alleviate risk concerns especially during COVID-19.
Managing volunteers during an era of epic change can be a real juggling act. Utilizing time management principles can help individuals identify and focus on the activities that will actually save time. This section will provide practical tips that will help managers accomplish their personal and professional goals and assist them in becoming a more effective volunteer manager.